1. Overview At Offozon Business, we strive to ensure complete satisfaction with our services. However, in certain circumstances, we understand that you may wish to request a refund. This Refund Policy outlines the conditions under which refunds are processed for the website development services provided through our SaaS platform.

2. Refund Eligibility

• Subscription Fees: If you have subscribed to one of our SaaS plans, you may request a refund within 14 days from the date of the initial payment. After the 14-day period, we do not offer refunds on subscription fees.
• Custom Development Services: For custom website development services, we offer a refund if the work has not started or if we fail to deliver the agreed-upon milestones as per the project agreement. Once work begins, refunds are not applicable.
• Dissatisfaction with the Services: If you are dissatisfied with the services provided, you can contact our support team. We will work with you to resolve the issue to your satisfaction. Refunds will only be granted if a solution cannot be reached.

3. How to Request a Refund

• To initiate a refund request, please contact our support team at [support@offozon.com] with your order details and the reason for your request.
• You must request the refund within the eligible period as stated above.

4. Refund Processing

• Refunds will be processed to the original payment method within 7-14 business days after the approval of the request.
• Offozon Business reserves the right to decline a refund request if it does not meet the outlined criteria.

5. Changes to the Refund Policy

• Offozon Business reserves the right to update or modify this Refund Policy at any time without prior notice. The latest version of the policy will always be available on our website.